FAQ

Frequently asked questions

Who is Nuelune for?

For anyone whose skin has become drier or less tolerant, especially women in perimenopause and menopause. If your old products suddenly feel uncomfortable, our short, fragrance-free routine was made with you in mind.

Are your products really fragrance-free?

Our Day Cream, Night Cream, and Makeup Remover contain no added fragrance, parfum, or essential oils. Our Rich Cream has no added fragrance but contains vanilla bean extract. See What Fragrance-Free Really Means.

What's the difference between the Day Cream and Night Cream?

The Day Cream is lighter and absorbs quickly, made for your morning routine. The Night Cream is richer, made for your evening routine.

Do you sell a cleanser?

Not yet. Until we do, we recommend lukewarm water or a mild, fragrance-free cleanser you already trust. If you wear makeup, our Makeup Remover can be your first step.

Do I still need sunscreen?

Yes. Our creams do not contain SPF. Apply a broad-spectrum sunscreen every morning as the last step of your routine.

Can I use Nuelune with my other products or prescriptions?

Our creams are simple moisturizers, but if you use prescription skincare or have a skin condition, please check with your doctor or dermatologist first.

How should I start?

Patch test on a small area of skin (for example, behind your ear or on your inner arm) for a few days before applying to your face. Stop use if irritation occurs.

Where do you ship?

We currently ship within the contiguous United States. Orders are usually delivered within 4–7 business days.

Are your products tested on animals?

No. Our products are vegan and cruelty-free.

Where are your products made?

In the European Union, under GMP-certified (ISO 22716) manufacturing.

I have a question that's not here.

Email us any time at support@nueluneskin.com. A real person will get back to you, usually within 1–2 business days.